After Sales
How to Handle Basket Returns and Claims Without Losing Margin
Returns are inevitable. Unclassified returns are expensive.
Categorize before you compensate
Separate customer preference returns, product defects, and transit damage. Each category needs a different response and a different supplier conversation.
A single “damaged basket” label hides root causes.
Related products: 085 Flat Short Handle · 089 Short PU Handle · TGP5 (Hanging Cord)
Evidence standards
Require photos of the full item, defect close-up, packaging, and carton labels. For wholesale receiving, note carton counts and timestamps.
Shared evidence templates speed resolution with factories and carriers.
Feed lessons into buying
If one finish repeatedly scuffs, improve packing or reduce depth. If one handle style fails, redesign or replace that hero. Claims data should change the next PO.
Publish a short internal FAQ so store teams handle customers consistently.
Related products
Shop handwoven baskets mentioned in this guide
Next step
Align QC and packing standards before the next bulk PO.
Related reading
Continue with these buyer guides
Woven Basket Care Tips and Retail Care Card Copy for Buyers
Clear care guidance protects reviews, reduces returns, and supports premium pricing.
Wholesale Handwoven Baskets Buying Guide for Retailers and Importers
Use this wholesale handwoven baskets buying guide to plan assortment, compare size sets, and request cleaner quotes from suppliers.
Gift Basket Packaging Wholesale Guide for Seasonal and Everyday Programs
Gift programs need baskets that look premium empty and still work hard once filled.